Privacy Policy

1. Introduction

Welcome to joystiqarena.com (“we,” “us,” “our,” or “joystiqarena.com.com”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website, services, and platform (collectively, the “Service”).

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect information to provide and improve our Service. The types of information we collect depend on how you interact with us.

A. Information You Provide to Us Directly

• Account Registration: When you create an account, we collect information such as your username, email address, and password.
• Profile Information: You may choose to provide additional information for your public profile, such as a profile picture, biography, social media links, and in-game usernames (e.g., Riot ID, Steam ID, PlayStation Network ID).
• Communications: If you contact us directly for support, feedback, or other inquiries, we may receive additional information about you, such as your name, and the contents of your message or attachments you may send us.
• User Content: We collect the information you post, upload, or otherwise share on our Service, including forum posts, comments, reviews, and direct messages to other users.
• Transaction Information: If you purchase a subscription, coaching session, or other products/services, we will collect information necessary to process your payment, such as your name, billing address, and transaction details. Please note that payment card details are typically collected and processed directly by our third-party payment processors (e.g., Stripe, PayPal).

B. Information We Collect Automatically

• Log and Usage Data: Like most websites, we automatically collect information that your browser sends whenever you visit our Service. This may include your Internet Protocol (IP) address, browser type and version, operating system, the pages you visit, the time and date of your visit, the time spent on those pages, and other statistics.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to operate and personalize our Service. These help us understand user activity, remember your login details, and track your preferences. You can control the use of cookies at the individual browser level. For more information, please see our “Cookies and Tracking Technologies” section below.
• Device Information: We may collect information about the device you are using to access our Service, including the type of device, unique device identifiers, and mobile network information.

C. Information We Receive from Third Parties

• Third-Party Services: If you choose to link or sign in to your Next Level GG account with a third-party service (like Google, Twitch, or Discord), we receive information from that service, such as your name, email address, and profile picture, as permitted by your privacy settings on that service.
• Game Data: By linking your game accounts (e.g., Riot Games, Valve), you authorize us to collect data from the respective game APIs, which may include your in-game statistics, match history, rank, and other non-personally identifiable game-related data.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Service: To create and manage your account, process transactions, and provide you with the features of joystiqarena.com.com.
• To Improve and Personalize the Service: To understand our user base, customize your experience (such as showing relevant content or leaderboards), and improve our platform’s functionality.
• To Communicate With You: To send you service-related announcements, security alerts, support messages, and administrative updates.
• For Marketing and Promotions: To send you marketing communications about new products, features, and offers that we believe may interest you. You may opt out of receiving marketing emails at any time.
• For Safety and Security: To detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
• For Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as web hosting, payment processing, data analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the services we request.
• With Other Users: Your username and any information you add to your public profile will be visible to other users of the Service.
• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or protect the personal safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred to the new owner.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to help operate, secure, and personalize our Service. Cookies are small text files placed on your device.

• Essential Cookies: Necessary for the website to function and cannot be switched off.
• Performance Cookies: Allow us to count visits and traffic sources to measure and improve performance.
• Functional Cookies: Enable enhanced functionality and personalization.
• Targeting Cookies: May be set by our advertising partners to build a profile of your interests and show you relevant ads.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission is ever 100% secure, and we cannot guarantee the absolute security of your data.

7. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure (Right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to object: You have the right to object to our processing of your personal data, under certain conditions.

9. Children’s Privacy

Our Service is not directed to individuals under the age of 13 (or a higher age threshold required by applicable law). We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We may also notify you through email or a prominent notice on our Service. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By visiting this page on our website: joystiqarena.com.com/contact-us